Exchange Policy
Please read carefully before placing your order.
Exchanges only — no returns, no refunds.
Because each Feron piece is made in small batches, we don't offer refunds or product returns. What we do offer is a fair, hassle-free size exchange if the piece doesn't fit right.
No Refunds
Once payment is complete the amount is not refundable, in full or in part, for any reason.
No Returns
We do not accept returns. The order is yours to keep once it is delivered.
Size exchanges — how it works
- 1
Email us within 7 days
Message feronstore@web.de with your order ID, the item you want to exchange, and the new size you need — within 7 days of delivery.
- 2
You ship it back
You are responsible for the one-way shipping cost of sending the item back to us. Use any traceable courier — untracked parcels are at your own risk.
- 3
We inspect
The piece must be unworn, unwashed, with the original tags attached. Any signs of wear disqualify the exchange.
- 4
We ship the new size
Once inspected, we ship the replacement size to you for free — subject to stock. If your requested size is unavailable, we'll offer you a store credit of equal value instead.
One-way shipping is on you
The buyer bears the shipping cost of sending the piece back to us. We cover the shipping of the replacement size to you — that side is on us.
Not eligible for exchange
- Items that have been worn, washed, or altered.
- Items without their original tags or packaging.
- Items purchased with a discount coupon of 40% or more.
- Requests made more than 7 days after delivery.